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SAP Knowledge Base Article - PreviewSymptom
When accessing the Ticket, The Ticket is not editable because all the fields are grayed out.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket; Grayed out; Approval, not editable, greyed out, XXXXXXXXXX , KBA , LOD-CRM-SRP , Service Request Processing , How To
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