SAP Knowledge Base Article - Public

2686297 - Capture Meeting not working - Continuous Performance Management


The CPM expected behavior is that once you click the the Capture Meeting button, the system will save the information from the screen and clear it to add new information to be recorded in a new meeting. Except from the Other Topics, if they are not checked as completed, the information will remain.

Sometimes, when you click the the Capture Meeting button and the meeting is captured, the data from Activities, Coaching Advice and completed Other Topics, remain in the CPM page.


SAP SuccessFactors Performance and Goals

Reproducing the Issue

  1. Add Activities, Coaching Advice and Other Topics;
  2. Mark the Other Topics as Completed;
  3. Click the Capture Meeting button;
  4. The information is captured, but remains in the CPM page, and the Other Topics are not showing as completed, as they were.


The OData API Metadata has not been automatically refreshed.


To correct this scenario, is necessary to manually run the OData API Metadata refresh, following below steps:

  1. Go to Admin Center;
  2. Under "Company Settings" click the link OData API Metadata Refresh and Export;
  3. Click refresh the Metadata Cache;
  4. You will see the message “Refresh Successful!”, after metadata gets refreshed. The updated metadata will be re-generated, and saved into the cache for further usage.

See Also

2171588 - SuccessFactors: OData API Metadata Refresh and Export

2457551 - Continuous Performance Management Page keeps loading

2374347 - Continuous Performance Management - Why am I unable to see the Capture Meeting button?


Capture meeting not working; CPM not working; Other Topics; Metadata refresh , KBA , LOD-SF-CPM , Continuous Performance Management , Problem


SAP SuccessFactors Performance & Goals all versions