Symptom
The CPM expected behavior is that once you click the the Capture Meeting button, the system will save the information from the screen and clear it to add new information to be recorded in a new meeting. Except from the Other Topics, if they are not checked as completed, the information will remain.
Sometimes, when you click the the Capture Meeting button and the meeting is captured, the data from Activities, Coaching Advice and completed Other Topics, remain in the CPM page.
Environment
SAP SuccessFactors Performance and Goals
Reproducing the Issue
- Add Activities, Coaching Advice and Other Topics;
- Mark the Other Topics as Completed;
- Click the Capture Meeting button;
- The information is captured, but remains in the CPM page, and the Other Topics are not showing as completed, as they were.
Cause
The OData API Metadata has not been automatically refreshed.
Resolution
To correct this scenario, is necessary to manually run the OData API Metadata refresh, following below steps:
- Go to Admin Center;
- Under "Company Settings" click the link OData API Metadata Refresh and Export;
- Click refresh the Metadata Cache;
- You will see the message “Refresh Successful!”, after metadata gets refreshed. The updated metadata will be re-generated, and saved into the cache for further usage.
See Also
2171588 - SuccessFactors: OData API Metadata Refresh and Export
2457551 - Continuous Performance Management Page keeps loading
2374347 - Continuous Performance Management - Why am I unable to see the Capture Meeting button?
Keywords
Capture meeting not working; CPM not working; Other Topics; Metadata refresh , KBA , LOD-SF-CPM , Continuous Performance Management , Problem