SAP Knowledge Base Article - Public

2686327 - I-9 3 Business Days Workflow not Created due to WOTCStartDate Missing in New Hire's Data - Onboarding 1.0 [US I-9]


  • US Form I-9 Section 2 is blank in New Hire's Onboarding Activity
  • MA_I91_HaveDocuments is equals to No and no I-9 3 Business Days workflow triggered for the new hire (See KB2243647 for more information)


SAP SuccessFactors Onboarding 1.0 - All Versions


The start date (WOTCStartDate) of the new hire is removed or deleted.


For Live Customer(s)

The system removes the value of WOTCStartDate hence I-9 3 Business Days workflow is not created. To rectify this behavior, SAP SuccessFactors Cloud Product Support engagement is needed and a Support case is required to facilitate this reported issue. In addition, please follow the template when creating an case and provide the needed information below.

  • Subject: KBA 2686327 - I-9 3 Business Days Workflow not Created due to WOTCStartDate Missing in New Hire's Data
  • Component: LOD-SF-OBD-I9

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert affected hire/candidate's Start Date]
    • [Insert screenshot of the issue]
  1. Permission to add the Start Date Value to WOTCStartDate  Data Key
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.



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SAP SuccessFactors Onboarding all versions