SAP Knowledge Base Article - Public

2687229 - Requisition Posting Expiration Upcoming Notification is not being triggered

Symptom

When a job requisition reaches its expiration date, there is no "Requisition Posting Expiration Upcoming" notification email being sent to the recruiter/recipients, although the trigger is configured to be sent when a job requisition has one or more postings within 1 day of expiration.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to Recruiting
  2. Select an open requisition > click on "Job Posting"
  3. Modify the Posting end date on any of the postings to be tomorrow, or make a new job posting which ends today/tomorrow.
  4. Check Recruiter's email and see that no notification is received

Cause

The "Requisition Posting Expiration Upcoming" notification needs to be rebooted.

Resolution

  1. Disable trigger notification "Requisition Posting Expiration Upcoming" and Save.
  2. Enable it again using an admin user who is active and will not expire and Save.

Please note that when a user becomes inactive the job will start to fail.

See Also

2104621 - How to edit the Requisition Posting Expiration Upcoming email trigger and use the tokens - Recruiting Management

Keywords

Requisition, Posting, Expiration, Upcoming, Job, Trigger, Date. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors HCM Core 1805 ; SAP SuccessFactors Recruiting 2305