Symptom
When a job requisition reaches its expiration date, there is no "Requisition Posting Expiration Upcoming" notification email being sent to the recruiter/recipients, although the trigger is configured to be sent when a job requisition has one or more postings within 1 day of expiration.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Navigate to Recruiting
- Select an open requisition > click on "Job Posting"
- Modify the Posting end date on any of the postings to be tomorrow, or make a new job posting which ends today/tomorrow.
- Check Recruiter's email and see that no notification is received
Cause
The "Requisition Posting Expiration Upcoming" notification needs to be rebooted.
Resolution
- Disable trigger notification "Requisition Posting Expiration Upcoming" and Save.
- Enable it again using an admin user who is active and will not expire and Save.
Please note that when a user becomes inactive the job will start to fail.
See Also
2104621 - How to edit the Requisition Posting Expiration Upcoming email trigger and use the tokens - Recruiting Management
Keywords
Requisition, Posting, Expiration, Upcoming, Job, Trigger, Date. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem