SAP Knowledge Base Article - Public

2687316 - Unable to Search Manage Workflow Requests via NextGen Admin Tool Search


'Manage Workflow Requests' tool is not showing when search for it when using the NextGen Admin Center (Admin v3.0)

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”


  • SAP SuccessFactors HXM Suite
  • Metadata Framework (MDF)
  • SAP SuccessFactors Employee Central

Reproducing the Issue

Scenario 1:

  1. Log into the environment
  2. Navigate to Admin Center (NextGen Admin v3.0)
  3. Search for the tool "Manage Workflow Requests" from the Tool Search:

Scenario 2:

  1. Log into environment
  2. Search for 'Manage Workflow Requests via the "Action Search"


  • The Tool does not show up as apart of the returned results
  • Scenario 1:
  • Scenario 2:


Workaround 1:

  • Go back to AdminOne (previous version of Admin Center)

Workaround 2:

  • In the Tools section on the NextGen Admin v3.0 > Click on 'See All'
  • Use this Search bar to find the 'Manage Workflow Requests'

Workaround 3:

  1. Navigate to 'Manage Action Search'
  2. Filter by 'Manage Workflow Requests'
  3. Deactivate the search parameters and Save 
  4. Reactivate the search parameters and Save

Work around 4:

  1. Navigate to 'Manage Action Search'
  2. Filter by 'Manage Workflow Requests'
  3. Add a new Custom Phrase to search by & Save

Scenario 3 & 4 Result:

  • The Tool is now searchable via both Admin Center Versions, from both the Take Action search & the Tools Search
    • NextGen Admin v3.0 Tools Search
    • Action Search


manageWFLReq, ActionSearch, SFSF, SFEC, PLT, SFEC, success factors, EmpCentrl, ToolSearch , KBA , LOD-SF-MDF , Metadata Framework , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions