Symptom
'Manage Workflow Requests' tool is not showing when search for it when using the NextGen Admin Center (Admin v3.0)
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Environment
- SAP SuccessFactors HXM Suite
- Metadata Framework (MDF)
- SAP SuccessFactors Employee Central
Reproducing the Issue
Scenario 1:
- Log into the environment
- Navigate to Admin Center (NextGen Admin v3.0)
- Search for the tool "Manage Workflow Requests" from the Tool Search:
Scenario 2:
- Log into environment
- Search for 'Manage Workflow Requests via the "Action Search"
Results:
- The Tool does not show up as apart of the returned results
- Scenario 1:
- Scenario 2:
Resolution
Workaround 1:
- Go back to AdminOne (previous version of Admin Center)
Workaround 2:
- In the Tools section on the NextGen Admin v3.0 > Click on 'See All'
- Use this Search bar to find the 'Manage Workflow Requests'
Workaround 3:
- Navigate to 'Manage Action Search'
- Filter by 'Manage Workflow Requests'
- Deactivate the search parameters and Save
- Reactivate the search parameters and Save
Work around 4:
- Navigate to 'Manage Action Search'
- Filter by 'Manage Workflow Requests'
- Add a new Custom Phrase to search by & Save
Scenario 3 & 4 Result:
- The Tool is now searchable via both Admin Center Versions, from both the Take Action search & the Tools Search
- NextGen Admin v3.0 Tools Search
- Action Search
Keywords
manageWFLReq, ActionSearch, SFSF, SFEC, PLT, SFEC, success factors, EmpCentrl, ToolSearch , KBA , LOD-SF-MDF , Metadata Framework , LOD-SF-EC , Employee Central , Problem
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions