SAP Knowledge Base Article - Public

2687407 - SAP Jam links won't open from MS Office documents - "Cannot download the information you requested"

Symptom

When a SAP Jam URL within a MS Office document(e.g. Word) is clicked on, it shows error popup- "Cannot download the information you requested" instead of opening the URL in the browser.

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Put some SAP Jam URL within a MS Office document e.g. Word.
  2. Hold CTRL and click on the link.
  3. Error popup will be shown. 

Cause

This is an issue with MS Office. Explanation available in this article-> Microsoft Support - Help - 899927

Resolution

Please refer to this MS KB Article for the solution->  Microsoft Support - Error message when clicking hyperlink in Office

Keywords

SAP Jam URL, Word, Microsoft support , KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration 1805