Symptom
When a SAP Jam URL within a MS Office document(e.g. Word) is clicked on, it shows error popup- "Cannot download the information you requested" instead of opening the URL in the browser.
Environment
SAP Jam Collaboration
Reproducing the Issue
- Put some SAP Jam URL within a MS Office document e.g. Word.
- Hold CTRL and click on the link.
- Error popup will be shown.
Cause
This is an issue with MS Office. Explanation available in this article-> Microsoft Support - Help - 899927
Resolution
Please refer to this MS KB Article for the solution-> Microsoft Support - Error message when clicking hyperlink in Office
Keywords
SAP Jam URL, Word, Microsoft support , KBA , LOD-SF-JAM , SAP Jam , Problem
Product
SAP Jam Collaboration 1805