SAP Knowledge Base Article - Public

2687676 - Employees Do Not Receive 'Continuous Feedback Responded Request Notification' When Response Is Provided on Feedback Request


When an employee sends a Feedback Request, and a user provides a response, the employee does not receive the Continuous Feedback Responded Request Notification.


SuccessFactors Continuous Performance Management

Reproducing the Issue

  1. Log into system
  2. As an Employee, navigate to Continuous Performance
  3. Under the Feedback tab, select Request Feedback
  4. Enter a user's name and send the Feedback request
  5. User provides a response to the Feedback Request
  6. Employee receives the Continuous Feedback Received Notification instead of the Continuous Feedback Responded Request Notification


Expected behavior


The Continuous Feedback Responded Request Notification will only be received by managers. This notification is intended to only notify managers about feedback received for one of their direct reports.

See Also


success factors, SF, SFSF, CPM, Feedback, emails, notification, responded, response, request, Manager, Employee, configuration, notify, SL-3034, SL-3167 , KBA , LOD-SF-CPM-EML , Emails and Notifications , Problem


SAP SuccessFactors Performance & Goals all versions