SAP Knowledge Base Article - Public

2687948 - Unable to Initiate Onboarding Process. Reason: Conflicting mapping found for fields - Onboarding 1.0

Symptom

The following error appears when trying to initiate a candidate from Recruiting:

We were unable to initiate this onboarding process (1.0). We found conflicting mapping for the following fields: [Onboarding fields]. Please ensure these fields are mapped only in one entity in admin tools.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Go to Recruiting Module
  2. Open a requisition
  3. Once the candidate is ready to be hire click Take Action > Initiate Onboarding
  4. The following error will appear:
    • We were unable to initiate this onboarding process (1.0). We found conflicting mapping for the following fields: [Onboarding fields]. Please ensure these fields are mapped only in one entity in admin tools.

Cause

Some of the keys (usually said in the error message) are mapped multiple times in different templates

Resolution

  1. Go to Setup Onboarding Integration
  2. Check the templates for duplicate keys mapped in fields in RCM
  3. If none, go to Provisioning > Import Export for RCM templates Mapping
  4. Check the templates for duplicate mapping as well

Keywords

RCM, ONB, mapping, integration, setup, obd, recruiting, onboarding, , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding