Symptom
- Promotion management wizard ( PMW ) tool fails to start on the server with an Access Denied error referring to a log in subfolder folder c:\users\<accountname>\...
- Upon checking the log file, the following errors are revealed java.lang.UnsatisfiedLinkError: Could not load SWT library. Reasons:
- C:\Users\<accountname>\.swt\lib\win32\x86_64\swt-win32-4530.dll: Access is denied.
- C:\Users\<accountname>\.businessobjects\promotionManagementWizard\config\org.eclipse.osgi\283\0\.cp\swt-win32-4530.dll: Access is denied.
- Can't load library: C:\Users\<accountname>\.swt\lib\win32\x86_64\swt-win32.dll.
- C:\Users\<accountname>\.swt\lib\win32\x86_64\swt-win32-4530.dll: Access is denied.
- Issue occurs even when run as administrator
- Issue occurs even after granting exclusive priveleges on PMW folders.
- Tested another user account and that had same issues as well.
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Environment
-
SAP BusinessObjects BI Platform 4.2 SP5 & above
-
Windows Server platform
Product
SAP BusinessObjects Business Intelligence platform 4.2
Keywords
4.2, SP5, PMW, promotion, wizard, fail, swt, cannot, launch, access, denied , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem
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