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SAP Knowledge Base Article - PreviewSymptom
In the old tickets, the approval button is non-editable even after scoping ticket approval process within business configuration.
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Environment
SAP Cloud for Customer.
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Approval button disable in ticket , Ticket Approval , Existing Ticket ,Old Tickets , KBA , business configuration , ticket approval scope , service request management , LOD-CRM-SRP , Service Request Processing , Problem
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