SAP Knowledge Base Article - Preview

2688014 - On Scoping of Approval, for the Already Existing Ticket the Approval Button is Disable

Symptom

In the old tickets, the approval button is non-editable even after scoping ticket approval process within business configuration.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Approval button disable in ticket , Ticket Approval , Existing Ticket ,Old Tickets , KBA , business configuration , ticket approval scope , service request management , LOD-CRM-SRP , Service Request Processing , Problem

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