SAP Knowledge Base Article - Public

2688190 - Application Error Loading Pay Component Non Recurring Portlet


Application Error is being thrown on multiples users Profiles while loading the Pay Component Non Recurring Portlet.

Error may contain fingerprint:  202f0127ed80f8839039eb95a2df43a8ed351138


Employee Central - Compensation Information

Reproducing the Issue

1. Navigate to Profile of a user
2. Scroll down the Pay Component Non Recurring Portlet
3. Portlet does not load and an application error is thrown


This is a cache issue.


To resolve please follow the below steps:

1. Admin Centre
2. OData API Metadata Refresh and Export
3. Refresh Metadata Cache*

*If this is not a visible option in Admin Centre, then you will need to permission it via RBP. The tool is found under the permission category Manage Integration Tools.

If doing the above does not resolve the issue then access Provisioning* and please perform the below steps:

1. Provisioning
2. Under "MDF Cache Tool" click "Clear Cache" link
3. Click "Click to clear cache" button

*If you do not have Provisioning access, please raise a support case.


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SAP SuccessFactors Employee Central all versions