SAP Knowledge Base Article - Public

2688718 - Error "The IBAN check cannot be performed. Please ask your administrator to maintain the 2-character country code for (Country)" When Saving Payment Information

Symptom

While saving changes to the Payment Information Portlet for a user, the error 'The IBAN check cannot be performed. Please ask your administrator to maintain the 2-character country code for (Country)' occurs. The error 'The BIC check cannot be performed. Please ask your administrator to maintain the 2-character country code for provided bank country.' may also appear for BIC.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

  • Employee Central
  • Payment Information
  • Manage Data
  • Country Specifics

Reproducing the Issue

  1. Navigate to the Employee Profile of a user > Scroll to Payment Information Portlet
  2. 'Edit' Payment Information > For the user add Payment Information as necessary > Enter 'IBAN' field
  3. Save > Application Error occurs

2-char.png

Cause

The country associated to the IBAN you are entering in Payment Information does not have the 2-character country code maintained, and as such, the system cannot perform the validation check against it.
2-char_Country_Code.png

Resolution

You need to maintain the 2-character country code in order for the system to be able to perform the IBAN check.

To do so;

  1. Navigate to Admin Centre > Manage Data 
  2. Search for 'Country' in the left search bar > Select the Country for which you are getting the error in the right search bar
  3. Note that the field 'Country Code (2 char)' is blank > Enter the 2 character country code here

Note: If you are unsure what 2 character code you need to enter in this field, please see the following KBA 2319750

Keywords

Country Code (2 char), 2 char, 2 character Country Code, The IBAN check cannot be performed, Please ask your administrator to maintain the 2-character country code for, IBAN check, IBAN, IBAN Validation, Payment Information, The BIC check cannot be performed, Please ask your administrator to maintain the 2-character country code for, BIC check, BIC, BIC validation , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions