2688742 - Error "Mail form template not found" - Solution Manager 7.2

Execution of Email action gives the following error:  
"Mail form template not found" Message ESSC_GENERIC 301

SAP Solution Manager 7.2

SOLMAN, CHARM, Change request management, Processing SEND_MAIL_WITH_MAIL_FORMS Is Started, Action could not be successfully executed, Normal change, request for change, Urgent change, incident, problem, service request, SMMJ, ZMMJ, SMHF, ZMHF, SMCR, ZMCR, SMIN, ZMIN, SEND_MAIL_WITH_MAIL_FORMS, trigger, email, e-mail , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , Problem