SAP Knowledge Base Article - Public

2688782 - Unable to launch an Online Offer with e-signature - Recruiting Management

Symptom

DocuSign is not responding when creating online offer with e-signature.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Try to launch an Offer Letter by clicking Online Offer with e-signature. Nothing gets launched and the user stays on the same page.

Cause

User is not using an unique email address. This is common with a recent instance refresh if email addresses are masked i.e. "dummy@sap.com".

Resolution

Ensure that the user launching the Offer Letter has an unique email address. DocuSign only allows one e-mail address to be tied to one DocuSign recruiting user account per environment (demo and production). Even when testing, each Recruiting user creating Online Offers with eSignature requires a unique email address.

See Also

  • 3221423 - Error when creating an Offer Letter with DocuSign eSignature - Recruiting Management - SAP for Me
  • 3293063 - Unable to send DocuSign offer letters - user stuck in consent loop - Recruiting Management - SAP for Me
  • 2382760 - Configuring Online Offers with eSignature/DocuSign in Recruiting - SAP for Me

Keywords

Offer, Letter, Docusign, e-signature, Esignature, Online, Working , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions