SAP Knowledge Base Article - Public

2688874 - Background image not appearing in LMS

Symptom

At the Learning landing page, the theme's background image isn't appearing.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login via BizX >
  2. Go to Learning Administration > System Configuration > Configuration > Images > Current Background Image > browse and select new image > Save >
  3. Proxy as a user and the LMS background has not been changed.

Cause

Expected behavior. In an integrated system, the background will only change when using the respective settings in the Theme Manager.

Resolution

When logged in via BizX in an integrated system, the background for LMS can only be changed via Theme Manager:

  1. Go to Admin Center > Company settings > Theme Manager >
  2. Choose your theme and click on it >
  3. Click on Fine tune > Backgrounds >
  4. Under Background you can choose to use an URL or upload a file. 

ThemeManagerBackgroundSettings.jpg

If you use the settings in LMS:

  • System Configuration > Configuration > Images > Current Background Image > Browse and select new image > Save

The LMS Background uploaded will only be visible when logged in natively to LMS.

NOTE: as of Q3 2018, native users/login is no longer supported, except for users with cart type "external" (external/sites users).

See Also

2686069 - Background Image in Theme Manager

2537158 - Theme Manager - User Assistance Documentation link

2355520 - LMS Fiori User Experience for Integrated Environments

2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team

Theme Settings: Background

Keywords

Backgound LMS, Background Image LMS, Background, Theme LMS, Design LMS, Style LMS, Image LMS, Images , KBA , LOD-SF-LMS-THM , Theme Related Issues , LOD-SF-PLT-THM , Theme Manager Issues , How To

Product

SAP SuccessFactors HCM suite all versions ; SAP SuccessFactors Learning all versions