SAP Knowledge Base Article - Public

2688878 - Notification template editor - Send Preview option notification data


What kind of data/information comes in the notification template, when triggered through the "Send Preview" option of the notification template editor?


SAP SuccessFactors Learning

Reproducing the Issue

In the Learning admin side, click:

  1. System Admin > Configuration > Notification Templates > Search and access the desired notification template >
  2. Messages > Launch Editor > Send Preview.


When triggering the notification template through the "Send Preview" option of the notification template editor, the data/information that comes in it is not related to a user. It will look like the template is blank.

To have the notification populated with user data, It would be necessary to have the notification triggered for a user and not through the "Send Preview" option.

Note: the email needs to be enabled in the Global Application Settings (Learning admin side > System Administration > Configuration > Global Application Settings > Mail > Enable email), so it will be generated and delivered.

See Also

2258591 - Notification Editor: error when trying to Preview Email

2316793 - How to setup email in Learning Management System (LMS)


send, preview, notification, data, information, blank, empty, launch, editor , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-NOT , Notifications , Problem


SAP SuccessFactors Learning all versions