SAP Knowledge Base Article - Public

2688941 - Customized duplication message is not displayed when an agency user tries to submit an existing candidate - Recruiting Management

Symptom

Customized duplication message is not displayed when an agency user tries to submit an existing candidate. Instead, the default message "The candidate has already been forwarded or applied for this job requisition." is displayed.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1.  Go to Admin Center >> Set Up Agency Access
  2.  For an agency, set up the Duplication message with a custom text.
    duplication1.PNG
  3. As an agency user, login to the Agency portal.
  4. Try to submit an existing candidate to a requisition. The default error message is displayed.
  •  duplication2.PNG

Cause

The default duplication message is always displayed if the Agency Ownership is set to Ownership for Requisition or if 'Agency advanced ownership setting' is disabled in Provisioning.

The 'Agency advanced ownership setting' switch in Provisioning defines the type of Agency Ownership.

If the Agency Ownership is set to Ownership for Duration, the ownership duration is defined in the Admin Center >> Setup Agency Access. Now if the candidate is owned by anyone – themselves (self-ownership), a referrer ( under Employee referral) or another agency – when the agency user submits this candidate, they will see the duplication message setup in Admin Center >> Set Up Agency Access >> Duplication Message.

Resolution

It is possible to use the Manage Languages tool to customize the default message.

The message key in the language pack file is "RCM_AGENCY_CANDIDATE_APPLIED_FOR_REQ". For detailed instructions, please refer to the KBA 2576546 - Using the Manage Language Feature to Change Labels in SuccessFactors

See Also

Help Portal: Setting Up Agency Access

Keywords

duplication message, agency ownership, requisition, forward, apply , KBA , LOD-SF-RCM-POR , Career and Agency Portals , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions