SAP Knowledge Base Article - Public

2689415 - Interview Scheduling - timezone of interview emails

Symptom

 In interview Scheduling what timezone does the system use when sending emails to candidates and interviewers?

Environment

SAP SuccessFactors Recruiting Management

Resolution

The timezone shown in the email depends on what user the email is being sent to, for example interviewer, interview organizer or candidate, as well as what type of email is being sent. Please see the below table for a list of emails and their timezone based on what user is receiving it.

Interview Scheduling Email timezones.png

(x = the timezone is applies to this email trigger, N/A = the timezone does not apply to this email trigger)

Note: If there are multiple interviewers in different timezones, the interview notification picks one of their timezones to mark the interview time. An e-mail goes to all interviewers, and the timezone is expanded so the interviewers notice it and can adjust it to their own timezone.

Note: If the interview is confirmed using the option book this slot the timezone and interview time will display as the organizers timezone in the confirmation email to the candidate. 
Example

  • Scenario 1: Organizer sets up interview and use the option Book this slot for candidate. The email triggered to the candidate is Interview confirmation to candidate.
    Results: Interview time and timezone displays in the organizers timezone 
  • Scenario 2: Organizer sets up interview and the candidate will book the slot via the careersite. The email triggered to the candidate is Interview confirmation to candidate.
    Results: Interview time and timezone displays in the candidates timezone 

Keywords

Timezone; Interviewer; Candidate; , KBA , interview notifications , interview notifications tomezones , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , How To

Product

SAP SuccessFactors Recruiting all versions