SAP Knowledge Base Article - Preview

2689419 - Could not create COM object of CLSID error in Desktop Connection for SAP CRM

Symptom

  • In the general log, there is an error message class _com_error: Could not create COM object of CLSID {*} (* Class not registered)
  • Desktop Connection for SAP CRM plug-in has stopped working and the icons are not available
  • After Windows Update KB4338420 and KB4338606 Desktop Connection fails
  • Unable to load the user profile due to an unknown error


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Desktop Connection for SAP CRM
  • Desktop Connection for SAP CRM, enterprise edition

Product

Desktop Connection for SAP CRM all versions ; Desktop Connection for SAP CRM, enterprise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

UAC, Microsoft.Net, Default, per-machine mode, per-user mode , KBA , CRM-BF-DCN , Desktop Connection for SAP CRM , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , Problem

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