SAP Knowledge Base Article - Public

2689531 - Internal System Error Encountered While Importing Records for Location


 Internal System Error Encountered While Importing Records for Location

error image.png

When doing validation, there is no error message, however when you import that error message showed as above.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP Successfactors Employee Central
  • SAP Successfactors Employee Central Foundation Object

Reproducing the Issue

  • Download csv template for Location Foundation Object
  • Maintain the data in template and import file
  • The error occurred after importing the file.


This is because the default language defined under Company Settings in Provisioning is not enabled for instance and not enabled on the Language Packs.


 You defined English UK as the default language under Company Settings in Provisioning.

default lang.png

  However you did not enable English UK language package.

language Packs.png


There are two options to fix this issue.

  1. Change the default language to one of the languages that is enabled on the Language Packs.
  2. Enable the language indicated on the default language to the Language Packs.

See Also

  • 2576546 - Using the Manage Language Feature to Change Labels in SuccessFactors
  • 2551350 - How to Update Generic Objects and the Respective Employee Data - Employee Central
  • 2079466 - Managing Foundation Object Translations - Employee Central
  • 2080139 - How To Import Foundation Objects or Foundation Data - Employee Central
  • 2315265 - Employee Central - Foundation Objects


fotranslation, CreateFoTranslation, genericobject.api.model.FieldDefinition.setValue, 'locFieldDef', FO import, Internal System Error Encountered While Importing Records, import, location, foundation object

, KBA , LOD-SF-EC-FOO , Foundation Objects (Organisation, Pay and Job Structures) , How To


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions