Symptom
- A new Welcome e-mail notification is triggered when an employee is rehired.
- When the termination record is deleted, the employee receives a new Welcome e-mail.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
Scenario 1:
-
Standard rehire process for an employee that has been terminated in the past.
Scenario 2:
- Check an employee whose status is Terminated.
- Go to the employee's My Employee File
- Under section Job Information, open Change History window.
- Check for the Termination record and delete it.
(We do not recommend performing this scenario as it leads into data inconsistencies)
Cause
Welcome e-mail is triggered to any user that is activated or reactivated (new status input is Active).
Resolution
This is the system's expected behaviour. The system will trigger a welcome e-mail to any user that is activated or reactivated.
Please note that the standard process in a business situation is to rehire the employee, that is, to create a new hiring event, rather than to delete it's previous termination record.
Note:
Terminate EC User: EC User must be terminated before any type of purge. Terminate Options:
- Terminate User via: MSS - UI or Take action - terminate or Import - 2511979 - Employee Central: How Do I Terminate Employees via Import?
- Manager: Can only be terminated via: MSS - UI or Take action - terminate
- Refer to 2614665 - Syncing the Termination Date between Employee Central and the SuccessFactors Platform and Termination Date Between Employee Central and Standard User Fields.
See Also
Keywords
SuccessFactors, Success Factors, Welcome e-mail, Email notification, E-mail notification, Rehired, multiple notifications, INC0046869, f = INACTIVE status, t = ACTIVE status, terminate, , KBA , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-EC-TER , Termination Details , Problem