2690576 - Welcome e-mail is triggered when an employee is rehired or termination record deleted

• A new Welcome e-mail notification is triggered when an employee is rehired.
• When the termination record is deleted, the employee receives a new Welcome e-mail.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HXM Suite

Scenario 1:

• Standard rehire process for an employee that has been terminated in the past.

Scenario 2:

• Check an employee whose status is Terminated.
• Go to the employee's My Employee File
• Under section Job Information, open Change History window.
• Check for the Termination record and delete it.

(We do not recommend performing this scenario as it leads into data inconsistencies)

Welcome e-mail is triggered to any user that is activated or reactivated (new status input is Active).

This is the system's expected behaviour. The system will trigger a welcome e-mail to any user that is activated or reactivated.

Please note that the standard process in a business situation is to rehire the employee, that is, to create a new hiring event, rather than to delete it's previous termination record.

Note:

Terminate EC User: EC User must be terminated before any type of purge. Terminate Options:

• Terminate User via: MSS - UI or Take action - terminate or Import - 2511979 - Employee Central: How Do I Terminate Employees via Import?
• Manager: Can only be terminated via: MSS - UI or Take action - terminate
• Refer to 2614665 - Syncing the Termination Date between Employee Central and the SuccessFactors Platform and Termination Date Between Employee Central and Standard User Fields.

• 2545988 - How to Purge/Delete users in SuccessFactors 
• 3375924 - How To check User Status Via Data inspector
• 2658480 - New users cannot receive Welcome Email
• 2087482 - Can Admins Send the User Welcome Email or System Message Email in the Recipient’s Language or Locale? - BizX Platform

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