SAP Knowledge Base Article - Public

2690592 - Deleting Contacts that were created/imported via OData Service

Symptom

  • Wants to delete contacts using "Flag Contacts for Deletion" Job with giving a Communication aArangement user (ex. CC0000000010) as the job selection parameter.
  • However, using these users, the system doesn't find any contacts to flag for deletion.

Environment

SAP Hybris Marketing Cloud – SAP Marketing Cloud

Reproducing the Issue

  1. Marketing Application Jobs.
  2. Choose "Flag Contacts for Deletion" job.
  3. Choose User as one of the Communication User (ex. CC0000000010).
  4. Schedule and run the job.
  5. No contacts as a result.

Cause

Anything that gets imported or uploaded via Odata service will have created user as 'SAP_SYSTEM'.

Resolution

  • Only the contacts that are created manually will have created user as corresponding user. 
  • Please use Origin of Contact or other parameters to flag contacts for deletion.

Keywords

SAP_SYSTEM, Flag Contacts for Deletion, User , KBA , CEC-MKT-DM-IC , Interaction Contact , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions