Symptom
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Wants to delete contacts using "Flag Contacts for Deletion" Job with giving a Communication aArangement user (ex. CC0000000010) as the job selection parameter.
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However, using these users, the system doesn't find any contacts to flag for deletion.
Environment
SAP Hybris Marketing Cloud – SAP Marketing Cloud
Reproducing the Issue
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Marketing Application Jobs.
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Choose "Flag Contacts for Deletion" job.
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Choose User as one of the Communication User (ex. CC0000000010).
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Schedule and run the job.
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No contacts as a result.
Cause
Anything that gets imported or uploaded via Odata service will have created user as 'SAP_SYSTEM'.
Resolution
- Only the contacts that are created manually will have created user as corresponding user.
- Please use Origin of Contact or other parameters to flag contacts for deletion.
Keywords
SAP_SYSTEM, Flag Contacts for Deletion, User , KBA , CEC-MKT-DM-IC , Interaction Contact , Problem
Product
SAP S/4HANA Cloud all versions