Symptom
An option Export to Microsoft Excel is disabled in the work tickets via adaptation.
Environment
SAP Cloud for Customer.
Reproducing the Issue
- Go to the Service work center.
- Go to the Work Tickets view.
- Click on the Adapt ->Edit Master Layout .
- Select the Action icon on the right hand side and put cursor on Export to Microsoft Excel.
You can see the there is no option as Change Properties, so this cannot be hidden.
Cause
Currently this is not available.You can use the Ticket list which supports all the capabilities available in Work Tickets list.
Resolution
This is an expected behavior in the current release.
Keywords
Export to Microsoft Excel , Work Tickets , KBA , adapt , edit master layout for work tickets , excel can not be disable or hide , LOD-CRM-SRP , Service Request Processing , Problem
Product
SAP Cloud for Customer add-ins 1808