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2691662 - Error in MAIN_SHDRUN/START_SHDI_FIRST phase: "Personalization failed for MSSUPGGETREL"


  • You are performing an upgrade and migration of your system to SAP HANA
  • In MAIN_SHDRUN/START_SHDI_FIRST phase when SUM is trying to run cmd.exe in order to start sqlcmd.exe, you run into the following error:
    Severe error(s) occurred in phase MAIN_SHDRUN/START_SHDI_FIRST!

    Last error code set:
    Personalization failed for MSSUPGGETREL
  • In the STARTSFI.LOG, you see the following error:
    1EETQ399 Calling registered function with pattern 'START_SHDI_FIRST' failed!
    1EETQ399 Last error code set is: Personalization failed for MSSUPGGETREL
    1EETQ204 Upgrade phase "START_SHDI_FIRST" aborted with severe errors ("##############")



Software Update Manager (SUM)


Preprocessing, Database Migration Option, Upgrading, Migrating, Executing, Environment variable path , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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