SAP Knowledge Base Article - Public

2691856 - Sales Quotation Cannot Submit for Approval and Preview Output

Symptom

Sales Quotation cannot submit for approval and preview output.

Environment

SAP Hybris Cloud For Customer, SAP Business ByDesign

Reproducing the Issue

  1. Open any Transactional Order XYZ, where XYZ stands for example Sales Order.
  2. Go to Output Facet.
  3. Click on Edit Output setting--> No record found.
  4. Click on Actions->Preview.No record found.

Cause

On click of Edit Output Settings we see 'No records found' as there is no item being getting created because the form template code
which is being passed has no existing variant. On edit output settings the item is created with default form template code,i.e. 'Sales Quote' which has no variant.

Resolution

A template should be maintained in Form Template Selection and then we will be able to see item getting
created in Edit Output Settings.

Keywords

Form Template, No Records, Output, Preview. , KBA , preview , form template , output , AP-RC-OUT , Output Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions