SAP Knowledge Base Article - Public

2692752 - SAP Jam not loading properly - Trusted Sites missing


  • SAP Jam assets are not loading after successful login
  • Switching to SAP Jam from BizX gives you an ERR_TUNNEL_CONNECTION_FAILED error in the browser
  • Video playback is blocked


SAP Jam Collaboration


Login and Asset servers are separate for SAP Jam. Which means that users can login successfully to the sever but some assets (like view video, edit content/groups) can be affected by this.
As they are hosted on separate servers, your IT department could have blocked the necessary URLs that will load that feature/content.


Request your IT department to set the following URL's in their allowlist for HTTP proxies and firewalls:

  • *
  • * 

See Also

KBA 2088727 - How to include a URL to trusted sites?


whitelist, trusted sites, SAP Jam assets, ERR_TUNNEL_CONNECTION_FAILED, *, *, , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-PLT , Platform Foundational Capabilities , Problem


SAP Jam Collaboration all versions