SAP Knowledge Base Article - Public

2693248 - Error Message Occurred While Importing Termination Record


You would receive an application error when  Importing Termination Record.

The application error message would be accompanied by:Internal System error encountered while importing record


SuccessFactors Employee Central - Termination

Reproducing the Issue

  1. Go to Admin Tool then Import Employee Data
  2. Select Termination
  3. Select import file
  4. Click on  Validation Import Data
  5. Result: Import failed with error: Internal System error encountered while importing record


Misconfiguration, This issue occurs when we configure the attachment-id field in employmentInfo element with visibility="none".


Enable Attachment Field From BCUI: Manage Business Cofiguration

  1. Go to BCUI
  2. employmentInfo
  3. Select  Attachment-id
  4. Click on : Detail then See below


Export Succession Data Model From Provisioning:

Change the visibility of attachment-id field of employmentInfo element to "both"

EmploymentInfo element :

<hris-field id="attachment-id" visibility="both">
<label xml:lang="en-US">Attachment</label>

Aditional Information:

Provide support for attachment-id in EmpTermination import. While importing terminationInfo for users, import will accept valid attachment-ids.


  • Attachment-id support for termination import is done.
  • This only supports import of valid attachment-id.
  • Zip file are not suporting 


Terrmination, import,attachment-id, attachment, visibility, ECT-97710,ECT-105663,Internal System error encountered while importing record,Zip file, indexoutofboundException , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , LOD-SF-EC-EMP , Employment Information (Employment Details) , Problem


SAP SuccessFactors Employee Central all versions