SAP Knowledge Base Article - Public

2693304 - Application Error While Trying to Save a National ID

Symptom

While trying to save after entering a National ID for a user in the National ID portlet, you get an Application Error with Fingerprint=3a17a4db88e3bf723745f608e25cde5564dfc7d1 and cannot save

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1.  Navigate to Admin Centre > Search for a user
  2. Scroll to the 'National ID' Portlet > Click 'Edit'
  3. Enter the Country, National ID Card Type, National ID and 'IS Primary' value
  4. Click 'Save' > Application Error occurs

    National_ID_Error.png

Cause

This error is occurring as the user does not have a 'Gender' maintained in the Personal Information Portlet.


'National ID Validations' are enabled in the instance (in Company System and Logo Settings), and the Country for the National ID you are entering uses 'Gender' in the validation of the National ID. As the system cannot find a value for 'Gender', the validation cannot be performed and the system throws the error

Resolution

To resolve the issue, you will need to maintain a value for 'Gender' in the Personal Information Portlet of the user you are entering the National ID for;

  1. Navigate to Admin Centre > Search for the user
  2. Scroll to 'Personal Information' > Click 'Edit'
  3. Select a value for 'Gender' field > Save

Alternatively you can disable 'National ID Validations', to do so;

  1. Navigate to Admin Centre > Company System and Logo Settings
  2. Search for 'National ID Validations' > uncheck the box
  3. Click 'Save Company System Setting'

See Also

To review the National ID Validations that are performed with the setting enabled, please see the 'Employee Central Country Specifics' Handbook here (See Section 95.4 'Breakdown Validation Rules of National ID', then search for the specific Country);

Keywords

National ID, Gender, Application Error, 3a17a4db88e3bf723745f608e25cde5564dfc7d1, National ID Validations, Validation Rule, Country Specifics , KBA , LOD-SF-EC-PER-NAT , National ID - Config, Rules, RBP, UI , LOD-SF-EC-PER , Person Data (All Person Data Types) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions