2693333 - SAP Analytics Cloud (SAC) can not re-establish the Direct Live Connection to BI system during the current SAC user session if the remote system is once disconnected (eg. BI session timeout)

This KBA relates to the legacy version LUC 2.x only. It is heavily recommended to upgrade to LUC 3.x for Full Support and for a much simpler deployment process.

• SAP Analytics Cloud can not re-establish the Direct Live Connection to BI system during the current SAC user session if the remote system is once disconnected (eg. BI session timeout)
• Error: Unable to retrieve data from the datasource. Error: [[object Object]]
• Once you get receive this error, you are not able to open any story consuming the same Live Data connection, until you log off then log back SAP Analytics Cloud
• The issue occurs in both Password Authentication, and SAML SSO Authentication

• SAP Analytics Cloud
• Live Universe Connect 2.x

FPA15-11648, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, BIP, BOE,  BusinessObjects Enterprise, intelligence, 4.2 ,  4.x, LUC, Connector , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem