Symptom
Error: "The user name and/or the electronic signature you entered are not correct." when using E-Signature.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Log in via SuccessFactors HXM Suite >
- Go to Learning Administration >
- Go to Manage User Learning > Add Learning History tool > proceed through the steps until the very end >
- When E-Signature is requested, input the Admin ID and PIN combination >
- When saving the changes, the error happens
Resolution
The best practice is for the following data to be the same:
- BizX/HXM User ID
- BizXHXM User Name
- Learning User ID
- Learning Admin ID
While this is best practice, it is still possible to have different IDs compared to Username. As long as E-Signature is being utilized while logged in via BizX/HXM, make sure users are using their BizX/HXM Username rather than ID. Users should be utilizing the appropriate PIN depending if the E-Signature is being done on the user or admin tool.
Reason: E-Signature verification in LMS invokes a BizX/HXM API to authenticate the admin credentials. The system will try to match BizX/HXM Username and the BizX user ID with the Learning Admin ID. If they are not the same, the "The user name and/or the electronic signature you entered are not correct" error message is presented.
Possible Option: Create a new user account in BizX/HXM that has the same user ID/Username as well as in Learning. The Merge Users tool can be used to make sure Learning data is transferred between accounts
IMPORTANT: It has been confirmed by Product Management that the Learning Admin ID needs to match the BizX/HXM User ID and Username. When using the same username / user ID / admin ID across SF, there should be no issue while using the E-signature feature.
Keywords
e-signature, PIN, esignature, esig, e-sig, verify, learning, LMS, validation, incorrect, administrator, username, INC6663560 , KBA , LOD-SF-LMS-ESG , E-Signature , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem