SAP Knowledge Base Article - Preview

2694686 - A Reply to a Ticket is Not Added in The Interactions of The Ticket Although The Ticket ID is Mentioned in The Subject of The Reply


A customer replies to a Ticket but although the Ticket ID is mentioned in the Subject, the reply is not shown in the Ticket Interactions.

Instead, the E-Mail is listed in the Unassociated E-Mails View.



SAP Cloud for Customer


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


Ticket ID Unassociated E-Mail not added Subject changed manual manually , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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