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SAP Knowledge Base Article - PreviewSymptom
A customer replies to a Ticket but although the Ticket ID is mentioned in the Subject, the reply is not shown in the Ticket Interactions.
Instead, the E-Mail is listed in the Unassociated E-Mails View.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket ID Unassociated E-Mail not added Subject changed manual manually , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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