2694789 - Entity does not exist.CountryID

The User Connector is throwing the 1102 exception and is not creating or updating records. In the Learning admin side > System Administration > Connectors > User Connector > View Results > View Details > The connector run details report is showing the "Entity does not exist.CountryID" error.

SAP SuccessFactors Learning

1. Run the User Connector/User Connector - SF >
2. Navigate to Learning Administration > System Administration > Connectors > User Connector/User Connector - SF > View Results >
3. Find the run result based on the timestamp > Click "View Details" > See the "Entity does not exist.CountryID: <>".

The connector rejects the record if the country ID provided at the input file is not valid.

It is recommended to engage the SAP team that delivers Professional Services or an SAP Certified Partner to review and perform adjustments in the connector configuration and related entities/settings. You need to create a country entity with the same ID that is being passed via the connector input file. To do it, please follow the KBA 2325848 - Creating Countries in LMS to help with issues pertaining to countryID.

• Importing User Data from Platform with User Connector - SF
• Importing Learners with the User Connector
• 2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud]
• 2404463 - SuccessFactors Learning Connector Workbooks FAQs

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