SAP Knowledge Base Article - Public

2694789 - Entity does not exist.CountryID

Symptom

The User Connector is throwing the 1102 exception and is not creating or updating records. In the Learning admin side > System Administration > Connectors > User Connector > View Results > View Details > The connector run details report is showing the "Entity does not exist.CountryID" error.

Environment

SAP SuccessFactors Learning

Cause

The connector rejects the record if the country ID provided at the input file is not valid.

Resolution

It is recommended to engage the SAP team that delivers Professional Services or an SAP Certified Partner to review and perform adjustments in the connector configuration and related entities/settings. You need to create a country entity with the same ID that is being passed via the connector input file. To do it, please follow the KBA 2325848 - Creating Countries in LMS to help with issues pertaining to countryID.

See Also

Engage Certified Partner to Import Data to SAP SuccessFactors Learning

2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud]

2404463 - SuccessFactors Learning Connector Workbooks FAQs

2325848 - Creating Countries in LMS to help with issues pertaining to countryID

Keywords

learning, user, not, created, does, exist, connector, connector-sf, countryid, entity, countries, country, exception, 1102 , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions