Symptom
- When are Data Services extracts provided after a major release upgrade?
- When are Data Services extracts provided after a maintenance?
- Data Services Files are missing after an upgrade.
Environment
SAP SuccessFactors Learning
Resolution
During a major release upgrade this is the schedule that is followed on providing the extract files:
- The day of the upgrade, the schedules are deactivated
- The day after the upgrade, Full files are provided
- Two days after the upgrade, the schedules are reactivated which then provides the Delta/Keys going forward
When there is maintenance, the Key/Delta files will be sent out as per normal schedule.
Note: If files were not received, please raise a case for Support to investigate.
See Also
Keywords
SAP SF successfactors LMS learning DSE D.S.E. data extract extracts service services file missing merged sftp didn't come through export following day delta key files , KBA , LOD-SF-LMS-DSE , Data Service Extracts , How To
Product
SAP SuccessFactors Learning all versions