2694918 - Learning Data Services - Extract Process on Upgrades and Maintenance

• When are Data Services extracts provided after a major release upgrade?
• When are Data Services extracts provided after a maintenance?
• Data Services Files are missing after an upgrade.

SAP SuccessFactors Learning

During a major release upgrade this is the schedule that is followed on providing the extract files:

1. The day of the upgrade, the schedules are deactivated
2. The day after the upgrade, Full files are provided
3. Two days after the upgrade, the schedules are reactivated which then provides the Delta/Keys going forward

When there is maintenance, the Key/Delta files will be sent out as per normal schedule.

Note: If files were not received, please raise a case for Support to investigate.

• 2685302 - Data Services - Missing record from the extract

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