Symptom
- When are Data Services extracts provided after a major release upgrade?
- When are Data Services extracts provided after a maintenance?
- Data Services Files are missing after an upgrade.
Environment
SAP SuccessFactors Learning
Resolution
During a major release upgrade this is the schedule that is followed on providing the extract files:
- The day of the upgrade, the schedules are deactivated
- The day after the upgrade, Full files are provided
- Two days after the upgrade, the schedules are reactivated which then provides the Delta/Keys going forward
When there is maintenance, the Key/Delta files will be sent out as per normal schedule.
Note: If files were not received, please raise a case for Support to investigate.
See Also
-
2685302 - Data Services - Missing record from the extract
Keywords
DSE, D.S.E., data extract extracts, file missing, delta key files, full files, extract , KBA , LOD-SF-LMS-DSE , Data Service Extracts , How To
Product
SAP SuccessFactors Learning all versions