2695292 - Error "Retrieving customer group from configuration not possible" in Ticket

Symptom

You observe the error message "Retrieving customer group from configuration not possible" while trying to save a Ticket.

*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.*

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Customer Group, Configuration, Retrieving, Ticket, Account, Fine Tuning , KBA , group , not possible , retrieving , customer group , configuration , LOD-LE-BP-BP , Business Partner , LOD-CRM-SRP , Service Request Processing , LOD-CRM-ACC , Account , Problem

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