SAP Knowledge Base Article - Public

2695391 - Error “Unable to initiate onboarding process. Reason: Values for the following fields are not mapped or missing" - RCM/Onboarding

Symptom

When clicking on Initiate Onboarding, an error comes up: "Unable to initiate onboarding process. Reason: Values for the following fields are not mapped or missing"

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Onboarding

message:
Primary
Email
Field
{ref
ID
= EmailID

Cause

  • The information is not mapped in Setup Onboarding 1.0 Integration.
  • The value is empty in the source of the field.

Resolution

The following mandatory parameters are now being validated on "Initiate Onboarding" if it's empty or null: primaryEmail, startDate, HiringManager, and company.

Once validated if it's empty or null, then an error message is expected to be shown.

The values must be filled in the source of the field (Job Application, Job Requisition or Offer Approval), and they should be mapped to at least one type of template in Setup Onboarding 1.0 Integration.

See Also

2470926 - Initiate onboarding process Error and Solutions

2278910 - Receiving Error: "Unable to initiate onboarding process. Reason: Unknown Error."- Onboarding 1.0

Keywords

onboarding, initiate, hiring, manager, primary, email, value, set, up, integration, obd, error. , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Recruiting all versions