SAP Knowledge Base Article - Public

2695409 - SSO is not working when viewing stories in SAP Analytics Cloud Mobile App


  • SSO is not working when viewing stories in SAP Analytics Cloud Mobile App. User is getting prompted for login again for connection.


  • SAP Analytics Cloud 2018.16.3
  • SAP Analytics Cloud Mobile App 2.28.0

Reproducing the Issue

  1. Add story using Live Data connection to Hana in SAP Analytics Cloud, using SSO and SAML authentication
  2. Ensure that the story works fine on Desktop browser
  3. Launch Analytics Cloud Mobile and enter server URL and credentials
  4. List of stories is displayed
  5. Select story using the Live Data connection to Hana
  6. Prompt to login pops up.


SAC Mobile app is a native app which SAML Token is not able to consume in mobile device. Therefore, it doesn't support SSO without certificate.


If your IDP support X509 certificate, you can leverage and import to the device by following the help document in

See Also

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SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , sac authentication pop-up kba , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem


SAP Analytics Cloud 1.0