2695662 - SAP Cloud Connector - Blank screen, Keystore was tampered with

Symptom

The SAP Cloud Connector administration UI cannot be accessed, even if previously it was reachable.

The Cloud Connector log file (<scc20>/logs/ljs_trace.log) records this entry with severity level Error:

[...]
#ERROR#org.apache.coyote.http11.Http11Protocol
#Start Level Event Dispatcher
#Failed to initialize end point associated with ProtocolHandler ["http-bio-8443"]
java.io.IOException: Keystore was tampered with, or password was incorrect
at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:780)
[...]
Caused by: java.security.UnrecoverableKeyException: Password verification failed
at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:778)
[...]

Environment

SAP Cloud Connector

Product

SAP Connectivity service 2.0

Keywords

SCC, SAP Cloud Connector, Keystore tampered, Password verification , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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