SAP Knowledge Base Article - Preview

2695662 - SAP Cloud Connector - UI cannot be accesed: "Keystore was tampered with, or password was incorrect"

Symptom

After an upgrade, the SAP Cloud Connector administration UI cannot be accessed, even if previously it was reachable.

The Cloud Connector log file (<scc20>/logs/ljs_trace.log) records this entry with severity level Error:

[...]
#ERROR#org.apache.coyote.http11.Http11Protocol
#Start Level Event Dispatcher

#Failed to initialize end point associated with ProtocolHandler ["http-bio-8443"]
java.io.IOException: Keystore was tampered with, or password was incorrect
 at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:780)
[...]
Caused by: java.security.UnrecoverableKeyException: Password verification failed
 at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:778)
[...]

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP Cloud Connector

Product

SAP Connectivity service 2.0

Keywords

SCC, SAP Cloud Connector, Keystore tampered, Password verification, UI, not accessible, Not opening, cannot be reached, UI certificate, upgrade, installation, keystore, portable , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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