SAP Knowledge Base Article - Public

2695771 - Certain font characters do not appear in a form template preview

Symptom

You have a form template with certain characters in a langauge other than English. The foreign language characters do not appear in the preview (in e.g. Chrome or Edge) but appear when you download the template and open in Adobe Reader.

Environment

  • SAP Business ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

  1. Preview a form template with certain characters in langauge other than English (Open in IE , Chrome or Edge).
  2. You do not see the characters.
  3. Download the form template and open in Adobe Reader. The characters are visible.

Cause

This is a browser related issue where the browser may or may not support the foreign language.

Resolution

Please check the browser settings.

See Also

Keywords

form template, preview, Enable JavaScript, font, characters, missing characters , KBA , form template , preview , font , characters , missing characters , enable javascript , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811