SAP Knowledge Base Article - Preview

2696302 - Document uploaded to SAP Jam and no preview available; stuck on message "We are converting this document and you will be able to view it soon. A preview is currently unavailable for this file. Please download it to view."

Symptom

A file has been uploaded to SAP Jam or Work Zone, and a message appears and remains permanently:

"We are converting this document and you will be able to view it soon. A preview is currently unavailable for this file. Please download it to view."

converting.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Jam Collaboration
  • SAP SuccessFactors Work Zone

Product

SAP Jam 1207 ; SAP Jam 1210 ; SAP Jam 1302 ; SAP Jam 1305 ; SAP Jam 1308 ; SAP Jam 1311 ; SAP Jam 1402 ; SAP Jam 1405 ; SAP Jam 1408 ; SAP Jam 1411 ; SAP Jam 1502 ; SAP Jam 1505 ; SAP Jam 1508 ; SAP Jam 1511 ; SAP Jam 1602 ; SAP Jam 1605 ; SAP Jam Collaboration 1608 ; SAP Jam Collaboration 1611 ; SAP Jam Collaboration 1702 ; SAP Jam Collaboration 1705 ; SAP Jam Collaboration 1708 ; SAP Jam Collaboration 1711 ; SAP Jam Collaboration 1802 ; SAP Jam Collaboration 1805 ; SAP Jam Collaboration 1808 ; SAP Jam Collaboration 1811

Keywords

error, stuck, "does not display", INC9024144, conversion documents, preview documents , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-CNT , Content, File Sharing & Upload , LOD-SF-SWZ-DOC , Document Repository Integration , Problem

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