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SAP Knowledge Base Article - PreviewSymptom
You configure a Workflow Rule to send an e-mail to all the Recipients based on the Recipient Determination to Service Technician Team, however, the e-mail address maintained for Service Technician Team has not received the e-mail.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Workflow Rule; Service Technician Team; E-mail; Recipient Determination; Primary Employees; , KBA , LOD-CRM-SRP-WKF , Ticket Workflow , LOD-CRM-SRP , Service Request Processing , How To
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