SAP Knowledge Base Article - Preview

2696498 - Workflow Rule Based On the Recipient Determination to Service Technician Team is Not Working

Symptom

You configure a Workflow Rule to send an e-mail to all the Recipients based on the Recipient Determination to Service Technician Team, however, the e-mail address maintained for Service Technician Team has not received the e-mail.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Workflow Rule; Service Technician Team; E-mail; Recipient Determination; Primary Employees; , KBA , LOD-CRM-SRP-WKF , Ticket Workflow , LOD-CRM-SRP , Service Request Processing , How To

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