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2696730 - SAP Cloud Connector HA setup - PingToMaster failure - 500 (Internal Server Error) - NullPointerException


After establishing High Availabity setup for SAP Cloud Connector (SCC), Shadow instance is not connecting to Master Instance.

  • Following entries can be found in Shadow SCC's ljs_trace:

[...] HA Ping to Master#          #PingToMaster failure request https://<hostname>:8443/shadow failed with 500 (Internal Server Error) <html><head><title>Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:\#525D76;font-size:22px;} <...> <pre>java.lang.NullPointerException: while trying to invoke the method of a null object loaded from local variable 'ac'
</pre></p><p><b>note</b> <u>The full stack trace of the root cause is available in the  logs.</u></p><HR size="1" noshade="noshade"></body></html>
[...] HA Ping to Master#          #Initial push requests failed|

  • The following entries can be found in Master SCC's ljs_trace:

[...]          #exception encountered in checkNewAlerts on$CertificateExpirationWarningObserver
java.lang.NullPointerException: while trying to invoke the method of a null object loaded from local variable 'account'



  • SAP Cloud Connector older than 2.11.2;
  • SCC High Availability .


SAP Connectivity service 2.0


cloud connector high availabity, high availabity, Cloud connector, PingToMaster failure, Initial push requests failed, NullPointerException, 500 (Internal Server Error) , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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