SAP Knowledge Base Article - Preview

2696874 - Focus Not Persisted In Ticket Interactions

Symptom

When you have scrolled down through the Ticket Interaction list view to find an e-mail you want to use, switch to another screen and then come back to the Interaction, the focus on that particular e-mail is lost and the Interaction list has gone up back to the top of the list.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins 1808

Keywords

ticket, interactions, focus, selected mail, newest first, list , KBA , ticket , interactions , list , focus , mail , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SRP , Service Request Processing , Product Enhancement

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