2696897 - eDocument Italy Troubleshooting Guide

This SAP Note aims to clarify questions about the eDocument/SAP Document and Reporting Compliance solution for Italy. We intend to maintain this documentation updated with the main SAP Notes, future changes, questions and issues regarding this solution. We strongly suggest you to review the attachments of SAP Note 2001016 (eDocument Italy Installation Overview).

• A - Main SAP Notes
• B - Installation issues
• C - Application issues
• D - Error codes and rejections
• E - SAP S/4HANA Cloud
• F - SAP Workzone page
• G - SDI contact

Last update: Jun 18th, 2025
Last changes: Topic C142.

edoc, edocuments, edocument, edocumento, e-document, edocs, edocumentos, e-documents,  italien, itália, italia, italie, cpi, hci, xi, solucion, sdi, italian, xlm, fatura, facture, factura, electrónica, eletrónica, facturas, facturación, pdf, recibidos, legal change, tax authorities, timestamp, ebill, ebilling, iflows, errors, codes, rejection, rejections, warning, warnings, time stamp, operation, invoice, e-ordering, italy, itália, italia, italien, document compliance, digital compliance, Display PDF, notification, SAP Integration Suite, special characters, no credentials found, /AIF/SEND_WITH_PROXY, self invoicing, self billing, CodiceCup, CodiceCIG, EDOC_AIF_PARTNER_IT_CLEANUP_MS, EDOC_AIF_PARTNER_IT_PULL_MSG, EDOC_INTF_CONN_IT_CLEANUP_MESS, EDOC_INTF_CONN_IT_PULL_MSG, ZCL_EDOC_IT_AIF_PARTN_CON D9 - Error 'Read timed out' in the trace logs from CPI: This error ocurs when there is a problem in SDI and/or Aruba service infrastructure in Italy. Contact SDI and/or Aruba directly to clarify this situation. You can confirm if the cluster your tenant is located face any maintenance issues, in the Cloud Service Status page. , KBA , CA-GTF-CSC-EDO-IT , Italy , Bug Filed