SAP Knowledge Base Article - Preview

2696914 - Can't close incident in status Sent to SAP Partner - SAP ONE Support Launchpad

Symptom

  • Can't close an incident with status Sent to SAP Partner
  • Unable to close support incidents sent to partner
  • Why can't I close the incident created by my S-User ID
  • Not able to close my incident which was sent to partner
  • Request to Close option is not available for incident sent to partner


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Environment

  • SAP ONE Support Launchpad
  • Incident Management Application

Keywords

Send to Partner , Sent to Partner , close button , confirm incident , confirm button , blue button is greyed out , no blue button to close incident , , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , Problem

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