2696914 - Can't close incident in status Sent to SAP Partner - SAP ONE Support Launchpad

Symptom

Can't close an incident with status Sent to SAP Partner
Unable to close support incidents sent to partner
Why can't I close the incident created by my S-User ID
Not able to close my incident which was sent to partner
Request to Close option is not available for incident sent to partner

Environment

SAP ONE Support Launchpad
Incident Management Application

Keywords

Send to Partner , Sent to Partner , close button , confirm incident , confirm button , blue button is greyed out , no blue button to close incident , , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , Problem

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