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2697040 - Destination connection fails - There is no SAP Cloud Connector (SCC) connected to your subaccount


When trying to establish a connection from a service (e.g. CPI) or an application running on SAP BTP to an on-premise system, you get the following errors:

"503 Service Not Available"


"There is no SAP Cloud Connector (SCC) connected to your subaccount. Requested opening of a tunnel for subaccount "<subaccount>" and default SCC location ID, that is, empty string or simply not configured. Check the configuration on SCC and cloud side."

You checked the Documentation: How to evaluate SAP Cloud Connector Logs and Traces, however, in the SAP Cloud Connector's ljs_trace no relevant logs can be found based on the timestamp of the issue occurred.



  • SAP Business Technology Platform
  • SAP Cloud Connector


SAP Business Technology Platform, Neo environment all versions


503 service not available, Services with error: 503, Location ID, There is no SAP Cloud Connector, connected to your subaccount, Requested opening of a tunnel for subaccount, default SCC location ID, Location ID, cloud integration , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-CP-CON , Cloud to On-premise Connectivity service , Problem

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