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2697103 - ASE Infected with 11 (SIGSEGV) stack includes klicense_heartbeat_proc - SAP ASE

Symptom

  • ASE errorlog contains an infected with 11 error with a stack trace including klicense_heartbeat_proc

Current process (0x0) infected with signal 11 (SIGSEGV)
Address 0x0x0000000001a974f9 (mebziRSgHP87kCZW5KsAM+0x9)

Note: mebziRSgHP87kCZW5KsAM() is garbage and will be different on each occurrence, for example (q4MPAnQskaNb+0x8c)

  • Stack trace includes modules:

ubcWaitForCompletion
undo_blockingcall_thread
klicense_heartbeat_proc

  • A full example of this issue is shown in attachment : Full_Stack_Example_KBA_2697103.txt


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Environment

  • SAP Adaptive Server Enterprise (ASE)  all versions
  • SAP Adaptive Server Enterprise Cluster Edition (ASE CE) all versions
  • SySam license server

Product

SAP Adaptive Server Enterprise 12.5 ; SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 15.7 Cluster Edition ; SAP Adaptive Server Enterprise 16.0 ; Sybase Adaptive Server Enterprise 12.5 ; Sybase Adaptive Server Enterprise 15.0 ; Sybase Adaptive Server Enterprise 15.5 ; Sybase Adaptive Server Enterprise Cluster Edition 15.0 ; Sybase Adaptive Server Enterprise Cluster Edition 15.5 ; Sybase Adaptive Server Enterprise Cluster Edition 15.7

Keywords

Sybase, signal, SEGV, SIGSEGV, segment violation, storage access violation, kisignal, , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-SYB-ASE-CE , ASE Cluster Edition (Standalone) , Bug Filed

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