- Getting blank page after the password page and not able to proceed with onboarding.
- Blank page is shown after submitting password, we see preparing forms for signing intermittently and than blank page is shown.
- We are expecting to send the documents to DocuSign after providing the password, but a blank page is displayed.
SAP SuccessFactors Onboarding
To get the logs from Docusign do the following:
- Log into your DocuSign account that is connected to onb account
- Click on your Profile picture > My preferences > Privacy and Security
- Scroll to Request Logging section > Make sure to click on "Clear ## of 50 logs" first
- Then click on Enable logging and SAVE
- Reproduce your Onboarding Issue
- Once replication is complete, go back into your DocuSign account and under the same section click on "Download" to get the logs from Docusign
- Provide this log in your Support Incident for analysis of any issue related to DocuSign
SF, success factors, ONB, OBD, on boarding, docu sign , KBA , LOD-SF-OBD-DSN , DocuSign , LOD-SF-OBD , Onboarding , How To
SAP SuccessFactors Onboarding all versions