2697375 - Send email button in My classes as instructor does not open an email to send

When accessing Learning as an instructor, 'My Classes' tab, you select a class and go to the 'Users' section. If you select the users and click the button 'Send Email', instead of getting a new e-mail opening, you get a new blank page in the browser like the following:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors Learning

1. Access Learning as an instructor >
2. Go to My Classes > Select the desired class > Users >
3. Select the required users > Click "Send Email" >
4. Instead of getting a new email opening in your email software, the new email is opened directly in the browser.

This issue is caused by local settings on your PC and not by SAP SuccessFactors Learning.

Please refer to the following links for further assistance:

• Mailto is not working in windows 10.
• Mailto is not working in windows 11.

Update your default application settings for e-mail. After this is done, the MailTo option will correctly open the emails to be sent.

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