SAP Knowledge Base Article - Public

2697544 - Canceled Item Is Not Displayed in Sales Order Preview

Symptom

You have a canceled item in the sales order ABC (ABC represents the Sales Order ID), and if you generate the output of this sales order with the preview button, this canceled item does not appear in the PDF form.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Orders view.
  3. Open the sales order ABC.
  4. Click in the Actions button.
  5. Click on Preview.
  6. The canceled item is not displayed in the generated PDF.

Cause

This is the expected system behavior.

Canceled items are not displayed in the generated output form.

Resolution

This is the expected system behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer.

Keywords

Canceled Item, Sales Order, Preview, PDF , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions