SAP Knowledge Base Article - Public

2698503 - "Upgrade Center" is not showing up in "Check Tool' Application Drop Down


You cannot see 'Upgrade Center' listed in 'Check Tool' drop-down menu.


SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Log in into SuccessFactors Production or Staging instance
  2. Go to Check Tool feature
  3. Look for 'Upgrade Center' in the Application drop down


In provisioning the feature 'Enable Upgrade Center Permission - requires "Role-based Permission" is not enabled


Please check with the following steps:

  1. Go to the “Provisioning” page and select the corresponding company
  2. Go to the “Company Settings” page
  3. Have the item “checked”: Enable Upgrade Center Permission - requires "Role-based Permission".

Note: If you have partner or consultant team they have access to provisioning and can support you with this task. Otherwise, kindly create a ticket to Cloud Product Support Team under the following component: LOD-SF-PLT-PRV, and we will proceed accordingly.

See Also

2472648 - Check Tool: How to check your SuccessFactors configuration


check tool, provisioning, upgrade center , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-HOM , Home Page , Problem


SAP SuccessFactors HXM Suite all versions